Frequently Asked Questions (FAQs)

Ophira Universe – Your vape shop

Is it legal to buy vaping products in Europe?

Yes. All our products comply with the European Tobacco Products Directive (TPD) and with current regulations, guaranteeing safety, traceability and legal levels of THC.

Do I need to be of legal age to buy?

Yes, only those 18 years of age and older can purchase vaping products. The website requires age verification to ensure responsible use.

Are the products original?

Yes. We work exclusively with certified brands and official suppliers. All products have traceability, batch number, and certification.

What is the difference between e-liquids with nicotine and without nicotine?

With nicotine: alternative to tobacco.
No nicotine: just taste and experience, without dependency.
Both comply with TPD regulation.

How long does a vaping device last?

Depends on the type:

Disposable pods: 300–600 puffs
Refillable pods: several months with maintenance
E-liquids: varies depending on power and vaping frequency usage

Do you ship to all of Europe?

Yes. Approximate delivery times:

Spain and Portugal: 24–48 h
Central Europe: 3–5 days
Rest of EU: 5–7 days

What do I do if my order arrives damaged or incorrect?

Write to us at info@ophiradistribution.com and we will arrange the replacement or refund.

Can I return a product?

Yes. You have 15 calendar days from receipt to return unused products in their original packaging. For electronic devices, they must be unused.

Do you offer special prices for wholesalers or distributors?

Yes. Physical or online stores can request access to our B2B program: info@ophiradistribution.com

Payments

What payment methods do you accept?

We accept:

Credit/debit card

PayPal

Bank transfer (B2B)

Local methods by country
All payments are secure through certified platforms.

What are the shipping costs?

Shipping costs are calculated automatically based on the destination country. We offer free shipping above a certain amount, which varies by region.

How can I contact customer service?

📧 info@ophirauniverse.com
We respond in less than 24 hours on business days.